This week on Taking Stock Mandy Johnston delves into the world of Customer Service when she talks to the Consumer Editor with the FT Claer Barrett about the role of ‘Bots’ and AI when trying to contact companies.
As Liz Truss’s new book sparks controversy Mandy talk to Ian Dale of LBC Radio about her tenure and memoir.
And, as the Government unveils its economic projections, Economist Dan O’Brien offers his insights on their fiscal strategy.
https://www.newstalk.com/podcasts/taking-stock/is-customer-service-dead-in-the-age-of-ai
